Terms of Use
These terms cover everyone who registers, browses our lobby or places bets at Kamloops Casino. They take effect when you first access the site, remain valid while you hold an account, and continue to apply to any matter raised after the account is closed.
Accepting these terms
1.1 Registering or placing a stake means you accept these Terms of Use along with the linked pages: Privacy Policy, Bonus and Promotion Rules, Play Responsibly, Cookie Notice, Age Policy and Identity Checks.
1.2 Should you disagree with any of these pages, do not register or play.
1.3 In these terms, we and our mean Kamloops Casino, at home in Kamloops, British Columbia. You means the person who holds the account.
Raising a complaint
2.1 If a problem occurs, write to help@kamloopscasino.app. Tell us your username, the game or transaction concerned, the date and time it happened, and the result you want.
2.2 We confirm by email that your message has arrived, examine the facts against our records and reply in writing. If we need more time or more details, we tell you why.
2.3 Keep screenshots, transaction references and any messages from us. They help us settle the matter faster.
2.4 We handle complaints by email only, so every step is recorded for both sides.
Playing our games
3.1 The rules and paytable of every game in our lobby, whether it sits in Popular, Jackpots, Live Casino or another section, are shown on that game's info screen and form part of these terms.
3.2 Results on slots and other digital titles come from a random number generator (RNG). Past results do not change the odds of future results.
3.3 Live Casino rounds are run by real dealers and streamed from a studio. The result recorded by the studio decides the round. If a stream drops, the round is settled as the game rules describe.
3.4 A malfunction voids all payouts and plays. If a round is disrupted by a game error, a server fault or a connection failure, we void that round and refund its stake.
3.5 Where our records and what appears on your screen differ, our server records decide.
Registering one account
4.1 Each person can have one account with us. Extra accounts are not allowed for any reason.
4.2 Provide accurate information at registration and update it whenever it changes. Incorrect information may slow withdrawals or result in restrictions on the account.
4.3 Where one person holds multiple accounts, we may close the duplicates and cancel any bonuses and winnings tied to them.
4.4 Your username and password are yours alone. Any activity carried out with them is treated as yours.
4.5 We verify your identity and your playing location before accepting your first deposit. Our Identity Checks page explains the process in full.
Claiming bonuses
5.1 Our Bonus and Promotion Rules apply to every Promotion, including Kamloops Rewards and the 20 Free Spins sign-up offer.
5.2 If those rules and these terms differ on a point about a promotion, the Bonus and Promotion Rules apply to that point.
Checking you are eligible
6.1 Registration and play are limited to people aged 19 and over. Our Age Policy sets out how we verify this.
6.2 You must live in Canada and be in Canada when you play.
6.3 Players are accepted only where local law allows gambling. All accounts must meet Canadian requirements for age verification, identity verification and anti-money laundering.
6.4 While a self-exclusion with us is active, you cannot open a new account. See Play Responsibly.
Respecting our content
7.1 We, or the studios licensing games to us, own our name, logos, site design, text and graphics.
7.2 You can use our site for your own personal entertainment. Copying, scraping, reselling or reusing our content without written permission is not allowed.
Understanding our liability
8.1 We make every effort to keep the site available, but we cannot guarantee that access will be uninterrupted or error-free.
8.2 We do not accept liability for losses that result from your own device, your internet connection, or events outside our reasonable control.
8.3 Where we are responsible for a loss, our responsibility is limited to the stakes and balances involved in the affected transaction.
8.4 These limits do not reduce any rights the law gives you that cannot be excluded.
Moving money in CAD
9.1 We handle every balance, stake, deposit and withdrawal in Canadian dollars (CAD).
9.2 You can deposit with Interac e-Transfer, Mastercard, American Express, PayPal, Online Banking / Trustly, Paysafecard or Bank Wire / Transfer. The minimum deposit is C$10.
9.3 Withdrawal methods are Interac e-Transfer, PayPal and Online Banking / Trustly. Each withdrawal must be at least C$10, with a limit of C$30 000 per month.
9.4 With most payout methods, funds reach you within 1 to 4 hours. Bank wire transfers can take up to 12 hours.
9.5 The casino does not charge fees for depositing or withdrawing. If your bank applies a charge, that is between you and your bank.
9.6 You must hold every payment method you use in your own name. We refuse payments from a card or account belonging to another person.
9.7 Your account is not a bank account. Balances earn no interest.
Applying the law
10.1 These terms, and any dispute arising from them, are governed by the laws of British Columbia and the federal laws of Canada applicable in that province.
Changing these terms
11.1 This document can be revised following changes to the law, our games or our service. Each new version appears here, showing the date it takes effect.
11.2 We send you an email notice ahead of any significant change. Continuing to play once the change is in effect means the revised terms apply to you.
Avoiding prohibited conduct
12.1 The following are not allowed:
- using bots, scripts or any automated play
- colluding with other players to obtain an unfair advantage
- holding or operating multiple accounts
- using stolen or unauthorised payment methods
- using your account to disguise the source of funds
- exploiting a game error or site fault on purpose
- playing on behalf of another person
- sending messages to our staff that are abusive or threatening
12.2 Where we detect any of these, we may void the winnings concerned, restrict or freeze the account, close it, and report details to the authorities when legally required.
Contacting us
13.1 For general questions, complaints and privacy matters, email help@kamloopscasino.app. Every type of request is handled through this one address, so include a clear subject line to help us respond promptly.
13.2 We offer support by email only.