Age Policy
This page is meant for players, parents and guardians, as well as anyone who lives with young people or uses the same device as them. It covers every visit to the Kamloops Casino site and every account we hold.
Restricting play to adults aged 19 and over
1.1 Kamloops Casino is 19+ only. There are no exceptions.
1.2 Registration requires your date of birth. Anyone under 19 cannot complete sign-up.
1.3 Promotions are open to adults only, including the 20 Free Spins sign-up offer. Our marketing is never created for or directed at minors.
1.4 You may play only where gambling is lawful locally. Canadian rules on verifying age and identity, and on anti-money laundering, apply.
Using parental controls and filtering tools
2.1 Install filtering software on any device a child uses, and set it to block gambling sites.
2.2 Turn on the parental settings built into phones, tablets, consoles and app stores. Give each child a separate user profile without saved payment details.
2.3 These organizations offer helpful guidance:
- Internet Matters, for parents managing children's online safety
- YMCA Youth Gambling Awareness Program, for educating young people about gambling
- Responsible Gambling Council, for general information on gambling harm
2.4 Speak openly with children about gambling. Make clear that casino games are designed for adults and that the odds favour the house.
Acting when a minor is found
3.1 We freeze an account immediately if we discover or suspect that its holder is under 19.
3.2 We ask for proof of age. The account stays frozen until we receive it.
3.3 If we find that a person under 19 holds an account, we take these steps:
- we close the account
- we void all bets
- we forfeit all winnings, including free spin winnings
- where possible, we return deposits to the payment method originally used
3.4 If an adult account holder allowed someone under 19 to use their account, we also close the adult's account.
3.5 We share information with the authorities if required by law.
3.6 If you think a minor is using Kamloops Casino, email us with as much detail as you can. Each report is treated seriously and kept confidential.
Checking every player's age
4.1 Your date of birth is collected at registration. We check it electronically against trusted data sources before deposits are switched on.
4.2 If your age cannot be confirmed by our electronic checks, we will ask for valid government-issued photo ID showing your date of birth.
4.3 Each payment method must be in the same name as the account. This covers Interac e-Transfer, Mastercard, American Express, PayPal, Online Banking / Trustly, Paysafecard and Bank Wire / Transfer.
4.4 If activity or contact suggests a younger person may be playing, we repeat our age checks. Our Identity Checks page describes the complete process.
Protecting minors on shared devices
5.1 Sign out when each session ends. Do not allow your browser to store your Kamloops Casino password.
5.2 Use a PIN, password or fingerprint to lock every device, and set up a separate profile for each family member.
5.3 Keep payment cards, Paysafecard vouchers and banking or PayPal logins out of children's reach.
5.4 Turn off casino notifications on devices children can pick up. Our Cookie Notice explains how stored login details work and how to clear them.
Contacting us about age concerns
6.1 Support is offered by email only. You can write to us at:
- help@kamloopscasino.app
- help@kamloopscasino.app
- help@kamloopscasino.app
6.2 Add any username, email address or other information that helps us find the account. Age concerns are handled as a priority.