Identity Checks
This page covers anyone who registers, deposits or requests a withdrawal at Kamloops Casino. It takes effect at registration and remains in force throughout the life of your account, including after you stop playing, for the period the law requires us to retain records.
Understanding why we verify
1.1 We check that each player is a genuine person, 19 or older, and located somewhere we accept players.
1.2 Verification guards both you and the casino against fraud, money laundering, terrorist financing and play by minors. It also protects your balance and withdrawals from anyone attempting to use your details.
1.3 Deposits become available after we verify your identity and location. Withdrawals are paid only to a method registered in your own name: Interac e-Transfer, PayPal or Online Banking / Trustly.
1.4 Players are welcome only where local law allows gambling. We comply in full with Canadian requirements on age verification, identity verification and anti-money laundering.
Keeping records and meeting reporting duties
2.1 We keep copies of the documents you send, the results of our checks and a record of your transactions for the period Canadian law requires.
2.2 When the law requires it, we notify the relevant Canadian authorities of suspicious transactions and of transactions above legal thresholds. The law may prevent us from informing you that such a report was made.
2.3 We protect this information as described in our Privacy Policy.
Handling checks that fall short
3.1 If a document is missing, cannot be read or does not match your account details, we pause deposits, play and withdrawals until the problem is sorted out.
3.2 We tell you by email exactly what we still need and how to send it.
3.3 We close the account if verification fails or if documents turn out to be forged or altered. Under our Terms of Use and our Bonus and Promotion Rules, we may void any bets and promotional winnings connected to it. That covers winnings from the 20 Free Spins sign-up offer, which have a 5x wagering requirement and a C$100 cap on withdrawals.
3.4 Where the law permits, we return verified deposits to the payment method used to make them. Where the law requires us to hold funds, we retain them.
Age and identity checks
4.1 When registering, you give us your full name, home address, email and date of birth.
4.2 We run electronic checks against trusted data sources. For many players, these checks are all that is needed.
4.3 If we need more, we ask for one or more of these:
- a valid government document with your photo, full name and date of birth
- a utility bill or statement from your bank, issued in the last few months, showing your home address and name
- evidence that you own the payment method, such as a screenshot of your PayPal account or an online banking statement
- for Mastercard or American Express, a photo of the front of the card with the middle digits covered
4.4 Send clear, uncropped images in colour. Please do not edit the files.
4.5 Each time you deposit and play, geolocation checks confirm that your location is a permitted one.
Explaining your source of funds
5.1 You may be asked about the source of your funds. This can happen with larger deposits, with withdrawals nearing the C$30 000 monthly maximum, or when your activity changes sharply.
5.2 Source of funds means the origin of the money used for a particular deposit. Source of wealth means how you built your overall finances.
5.3 Helpful evidence includes payslips, bank statements, tax documents, proof of a property sale, inheritance papers or business accounts.
5.4 Affected transactions remain on hold while we assess this information. At no stage does the casino charge fees on deposits or withdrawals.
Checking sanctions lists and politically exposed persons
6.1 We check every player against Canadian and international sanctions lists when they sign up, and again at regular intervals afterward.
6.2 A politically exposed person is someone who holds a prominent public role now or has held one in the past. Their relatives and people known to be their close associates are also included.
6.3 Where screening finds a match, we carry out enhanced checks. We may decline or end the relationship where the law or our risk assessment requires it.
6.4 Please tell us by email if you take on a prominent public role while holding an account.
Monitoring accounts on an ongoing basis
7.1 We monitor transactions and play throughout the life of every account. Patterns we look at include:
- withdrawals requested shortly after a deposit, with little play in between
- frequent changes of payment method
- funding from a third party
7.2 We ask for updated documents when yours expire or when your details change.
7.3 Monitoring also supports safer gambling. Our Play Responsibly page explains the tools available to you.
7.4 Outstanding checks can delay a withdrawal. Completing verification early keeps your payouts moving.
Contacting our verification team
8.1 Our support is provided only by email, at:
- help@kamloopscasino.app
- help@kamloopscasino.app
- help@kamloopscasino.app
8.2 Send documents and questions using the email address on file for your account, and include your username in the message.